Returns & Exchanges
The Academy Museum Store is committed to your satisfaction and offers a 30-day return window for most items in their original, unused condition. Please note that certain limited edition items, media, and sale products are considered final sale.
Initiate Your Return
Contact our customer service team within 30 days of receipt to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and labels are attached, and include a copy of your original packing slip.
Ship the Items
Affix the provided shipping label or use a trackable shipping method to send your return to our warehouse facility for inspection.
Receive Your Refund
Once our team verifies the condition of the returned goods, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing