Frequently Asked Questions
Everything you need to know about your Academy Museum Store experience.
Where does the Academy Museum Store ship?
We currently offer domestic shipping across the United States and select international destinations. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy for online orders?
We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as limited edition prints, media, and sale items, are considered final sale.
Are the products sold online the same as those in the physical museum store?
While we strive to offer our full catalog online, some exclusive in-store items or fragile gallery pieces may not be available for shipping. However, our online store features a curated selection of our most popular cinema-related merchandise.
Do Academy Members receive a discount?
Yes, Academy Members and Museum Members are eligible for a discount on most merchandise. Please ensure you are logged into your account associated with your membership to see the adjusted pricing at checkout.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.